FAQ

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How can I choose my animal's product size?

All size information is available in our Size Guide.



How can I choose my animal's collar model?

Each animal has its own specificities and no one best to know them than you! However, based on our experience, we have some recommendations not only in each collar's category but also in our Size Guide.



What can I do if I realize that the size from my collar is wrong?

Firstly, we have the responsability to send the exact size that was ordered by our client. However, if there is any problem, it will be always possible to exchange the product. For that, the client must follow our instructions that are available in our Exchange Guide.



I would like to order a product with different specifities. What should I do?

We are always creating new products, but it will be a pleasure to help you with a more specific product! For that, you just need to contact us by e-mail or via Instagram. You can find our contacts here.